Terms and conditions



In the system of Panorama hotel, city of Varna, No 31, Primorski Blvd. are undertaken and provided measures for protection of the personal data of the customers in compliance with the requirements of the Law for protection of the personal data.

The customers accept and agree the given by them personal data to be processed in connection with the usage of the services of the website.

In order to service you, it is necessary to be submitted to us the following data:

  • name and surname
  • еmail address
  • telephone for contact
  • address /as per desire/

The entered by you data shall be used only for your servicing and for connection with you in case of problems. We guarantee that these data shall not be given under any form to third persons or used for purposes, different from the above-described.


The payment of the reserved rooms and apartments is carried out depending on the chosen type of price / policy for cancellation: non-refundable price with payment immediately or price with possibility for cancellation of the reservation.

After you do a request for reservation, you shall receive a confirmation with a number of your reservation.

Please note that all parking places are limited and subject to availability. marking a parking while making the reservations is just a request, not a guarantee. Advance reservation for parking is needed on the following telephone number: +359 52 687310.

In the cases of advance payment via a bank way of the due amount as per the reservation, together with the confirmation there is sent and a pro-forma invoice for payment. After receiving of the amount as per the bank account of the Hotel-keeper, the reservation shall be considered for finally confirmed.

All invoices are issued in Bulgarian levs and/or in Euro as per the fixing rate of the Bulgarian National Bank.


– in cash on spot at the hotel

– via bank way through a transfer as per a bank account of the Hotel-keeper. For date of payment is accepted the date, on which the bank account of the Hotel-keeper is certified with the full amount of the due amount. All expenses in connection with the bank transfer are at the expense of the customer.


– By credit cards or debit cards:

Visa, MasterCard, Borika – online at reservation as per price „payment immediately” /non refundable/ or on spot at the hotel through a POS terminal at the front desk.

American Express – on spot at the hotel through a POS terminal at the front desk.


At reservations done as per price „payment immediately” /non refundable/ cancellations are not permitted. The due penalty is to the amount of the full stay as per the reservation. This rule is applicable and in case of not arriving /no show/.

The cancellation of reservations is carried out via electronic mail, fax or on spot at the hotel.

Cancellations, done up to 2 days before arriving during the periods 01.01-31.05 & 16.09-31.12 – a penalty is not due.
– Cancellations, done up to 5 days before arriving during the period 01.06-15.09 – a penalty is not due.
– Cancellations done after the above-indicated term – the due penalty is to the amount of the first overnight stay. This condition is not applicable in case, that the reservation is done for the same day.
– In case of not arriving /no show/ the due penalty is to the amount of the first overnight stay.

At observance of the term for cancellation, all advance paid amounts are subject to refunding on behalf of the Hotel-keeper in cash or through a bank way /as per an account indicated by the customer/. In case that the payment is done with a bank card, the refunding of amounts shall be done through ordering of a reverse operation as per the card, with which is done the payment in term of 10 /ten/ days.


Statement of confidentiality:

The protection of your personal data is important to us. We appreciate your trust when you choose to visit and use www.panoramabg.com for your online reservation and we fulfil the ensuing commitments to protect the privacy of your personal information by striving to strictly adhere to the Personal Data Protection Act (PDPA). This document, which is subject to regular updates, describes how we use and process your personal information. Here you will also find information on how to contact us if you have questions about the protection of your personal information.

The following statement sets out how data protection is guaranteed and what kind of data for what purposes are collected.

Collection, processing and transmission of personal data:

In general, you can visit our website without leaving any personal information. Personal data are collected only if you provide them voluntarily, for example when booking accommodation or making a request. When making a booking, you will be asked to complete an online form that contains: name, address, email, telephone contact number. This information is needed to process the application and complete the order (and to send an email to you to confirm the order).

Card data and authentication data

We do not have access to your card data, but only your serving bank.

We do not have access to your authentication data, but only to the bank issuing your card.

The entry and transfer of card data is secured by using an SSL protocol to encrypt the connection between your computer and the payment website of our serving bank

The authenticity of your card is verified by entering a security code (CVV2).

In addition, for your identification as a cardholder, the payment server for e-commerce of our serving bank supports the authentication schemes of the international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.

Consent and use of data for the purposes stated:

When you enter personal or business data (e-mail addresses, names, addresses), the disclosure of the data is entirely voluntary. By entering the data, you consent to the collection, processing and use of the data in order to establish contact. Collection, processing and use for any other purpose is not carried out. This consent may be revoked at any time for a future period.

Your personal data is not transferred unless you specifically wish to do so.

Right to information:

You have the right to ask for information about what data is stored about you, the origin of that data, its recipients, and the purpose for which the data is stored. Our team will give you with such information. In addition, you have the right to have your personal information corrected, blocked, and deleted in accordance with the regulatory requirements


Max and Co and www.panoramabg.com implement comprehensive technical and organizational measures to protect the provided data against accidental or deliberate manipulation, loss, destruction and access by unauthorized persons. Our security measures are continually improving, keeping pace with technological developments.

Competent authorities:

It is possible to share and disclose your personal data and information to governmental or investigative bodies only if required by law (or other regulations having the force of law) in the event of a trial, a criminal investigation, a court order or a subpoena.

Additional information:

Your trust is important to us. Therefore, we will respond to all your inquiries regarding the processing of your personal data. If you have any questions that were not answered in this data protection statement or if you would like to get more detailed information on a particular issue, please contact out team at any time at www.panoramabg.com