Q:   How do I know my reservation is confirmed?
A:   We will send you a confirmation email after you complete your reservation. This email will include the dates of your reservation and the price.

Q:   Is the room rate per person or per room?
A:   All rates are to be understood per room per night. Extra beds are subject to additional charges.

Q:   What does the room rate include?
A:   All rates are inclusive of breakfast, VAT and taxes.

Q:   Are the fitness and the sauna free of charge?
A:   Usage of the fitness room is free of charge but the sauna is subject to additional charges.

Q:   Is there a garage in the hotel?
A:   A parking space in the underground garage of the hotel can be pre booked at a cost of 15 BGN per space per night.

Q:   How do I pay the hotel bill?
A:   You may pay your bill either in cash or by credit card at the Reception desk.

Q:   Which credit cards may I use?
A:   VISA, MASTER CARD and AMERICAN EXPRESS are accepted.

Q:   Do you accept cheques?
A:   No, we do not accept cheques.

Q:   Does the hotel have minimum age requirements to book a room?
A:   The hotel requires a minimum age of 18 in order to book a room.

Q:   What is the check-in/check-out policy of the hotel?
A:   Check-in is as of 2.00 PM. Check-out must be completed by 12.00 noon.

Q:   May I request an early check-in or a late check-out?
A:   An early check-in is subject to availability and you have to contact the Reception desk for confirmation. A late check-out is subject to additional charges.

Q:   Is there a large bed in a single room?
A:   There is a standard single bed in a single room. Single occupancy of a double room is subject to a different rate.

Q:   What is the difference between a double and a twin room?
A:   There is a large bed in a double room and there are two single beds in a twin room.

Q:   Does the hotel allow pets?
A:   Unfortunately pets are not allowed in the hotel rooms.